A retired 63-year-old U.S. citizen of South Asian heritage who lives in New Orleans reported to CAIR that on November 21, 2012, he and his wife stopped at the SUBWAY restaurant in Shreveport, La. Before ordering, they went to the restrooms in the facility. The husband exited the restroom first and went outside the restaurant to wait for his wife in anticipation of re-entering to order their food.
While his wife was still inside the restaurant, the victim attempted to re-enter, but was blocked at the door by a female SUBWAY employee who allegedly asked him "Are you Muslim?" When the victim replied that he is indeed Muslim, the SUBWAY employee reportedly responded, "We can't serve you." The employee then went inside the restaurant and locked the door behind her. Fearing for his wife's safety and distraught at the violation of his civil rights, the man called 911.
When the Shreveport Police Department arrived, an officer went inside the SUBWAY restaurant and later came out to tell the victim that the manager was "scared" of him and that he "better leave."
[NOTE: The victim is 5'6" and weighs approximately 155 pounds. He wears an Islamic cap, called a "kufi," and a beard for religious reasons. His wife, a teacher, wears an Islamic headscarf, or "hijab."]
In a letter to SUBWAY President and CEO Fred DeLuca, CAIR National Legal Counsel Nadhira Al-Khalili wrote in part:
"Louisiana Revised Statutes 51:2247 states that it is a 'discriminatory practice for a person to deny an individual the full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of a place of public accommodation, resort, or amusement, as defined in this Chapter, on the grounds of race, creed, color, religion, sex, age, disability, as defined in R.S. 51:2232(11), or national origin.' According to the law, a place of public accommodation 'means any place, store, or other establishment, either licensed or unlicensed, which supplies goods or services to the general public.'"
Al-Khalili's letter cited Title II of the Civil Rights Act of 1964, which prohibits discrimination on account of religion in places of public accommodation and service. She also referred to the company's diversity policy that claims SUBWAY "does not tolerate discrimination of any kind on the basis of race, sex, sexual orientation, gender identity, creed, religion, color or national origin."
CAIR requested that SUBWAY (1) investigate this troubling incident, (2) offer a formal written apology to the victim and his wife, (3) institute policy changes that will ensure that this type of incident does not occur in the future, (4) offer compensation to the victim and his wife for the humiliation and emotional distress caused by the SUBWAY employee and the police, and (5) participate in a corporate religious sensitivity program for franchise managers.
A copy of the letter was sent to Chief Willie L. Shaw, Jr. of the Shreveport Police Department and to the U.S. Department of Justice, Civil Rights Division.
CAIR is America's largest Muslim civil liberties and advocacy organization. Its mission is to enhance the understanding of Islam, encourage dialogue, protect civil liberties, empower American Muslims, and build coalitions that promote justice and mutual understanding.
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CONTACT: CAIR National Communications Director Ibrahim Hooper, 202-744-7726, firstname.lastname@example.org